Cancellation Policy

We understand that sometimes it is necessary to reschedule or cancel appointments. Please read our policy

Spa Service Cancellation

"Thank you for choosing Artistic Spa for your appointment. We kindly request that you provide us with at least 24 hours notice if you need to reschedule, change, or cancel your reservation. Please note that a 50% cancellation fee will be charged for any services that are changed or cancelled with less than 24 hours notice. Additionally, if you do not show up for your appointment, the full appointment price will be charged. We appreciate your understanding and cooperation. If you have any questions or need assistance, please feel free to contact us at 519-433-6245 or email us at info@artisticspa.ca. Thank you and have a great day!"

Spa Events/ Party Cancellation

"Thank you for choosing Artistic Spa for your event. We kindly request that you provide us with at least 72 hours notice if you need to reschedule, change, or cancel your reservation. Please note that a 50% cancellation fee will be charged for any services that are cancelled with less than 72 hours notice. Additionally, if you do not show up for your appointment, the full appointment price will be charged. We appreciate your understanding and cooperation. If you have any questions or need assistance, please feel free to contact us at 519-433-6245 or email us at info@artisticspa.ca.

What Our Guests are Saying ....

Another great experience at Artistic! I tried the Hydra Facial today. The service was fantastic. My skin has never felt cleaner or more moisturized! I highly recommend Artistic Spa

Michelle S.

My first experience at Artistic and first ever facial and it was amazing. The staff were incredibly warm and helpful. I spent 3 hours there having one of their spa packages and it was incredible. Will definitely be back!! Thanks ladies for a wonderful time.

Debbi B.

I have had two facials done at artistic and each time have had nothing less than a fantastic experience! From the products used to the incredible attention to detail from the always talented aestheticians. Thank you for leaving my skin at its best.

Sarah D.

Brought my daughter for her grad , Dianne did her hair and Ester did her makeup ... totally amazing , these 2 ladies did a fantastic job and both so nice , we will be back!
Love the atmosphere in there , great place ... Thank You ladies

Celina S.

always greeted with a welcome smile upon arrival. Service is on time and professional . The spa is clean, inviting ,adheres to strict covid protocols.
In over 20 years going here I have never had an experience that I was unhappy with.

Ann H.

I had a fantastic pedicure, with green tea lemongrass scent today. There was an issue with my gift certificate, but the front desk staff were amazing about everything. Nice atmosphere, especially if you love being downtown. I will definitely come back.

Hema K.

"This was my first Bella MD procedure and I enjoyed the experience immensely!!! Charlene is very professional and let me know the steps throughout the facial!!! Always a pleasure walking into Artistic Spa, staff are always welcoming."

Shirlene R.

Reception was lovely, informative and I was in perfectly on time! Laura did an amazing job with my gel manicure! The salon is serene and I can't wait to return. Thanks!"

Andrea.

"From the moment I stepped inside, I felt pampered. It was a wonderful experience from beginning until end. Thank you!!!"

Theresa M.

"Had my Venus Freeze treatment with Allyson. It was a very relaxing experience. Allyson is always friendly, helpful and professional. What a way to start my day, Thanks Allyson!"

Silvia M.

So welcoming, and wonderful work done. Thank you for my hydrafacial!"

John Doe

Diane is all around amazing! She listens, gives advice and creates with such confidence and ease that only an knowledgeable, experienced stylist can be. Her personality makes her easy to brainstorm with and have a wonderful visit!"

Emily S.

Excellent service, super enjoyed my facial, my skin feels great and I’m very relaxed! Also had lots of questions answered about my skin care needs."

Jenn S.

The Bella facial was awesome! Nelly your excellent service & cheerful disposition made for a very pleasant experience. Thanks!"

Sharon Y.

I have been coming to Artistic for probably 10yrs for various treatments..mostly pedicures! The team is always so welcoming and kind. Services are great and the atmosphere is calming. Keep up the great work!!"

Stefani K

Had the new Bela MD Hydra face treatment, My face is glowing and my skin feels amazing."

Linda G.

My daughter and I came in for facials. She had Jennifer and I had Annabella, they were both amazing! My daughter is 13 and this was her first facial, Jennifer explained everything to her as she went. I would absolutely recommend them!!"

Erika F.

My wife and I enjoyed a awesome couples massage. The whole staff were friendly and very professional. The girls who did our massages were amazing. We left stress free and walking on a cloud :)"